Privacy Policy

1. Who we are

This Privacy Policy applies to Evergreen Sports & Allied Solutions Private Limited(“Evergreen Sports”, “we”, “us”, or “our”), a company incorporated under the Companies Act, 2013, with its registered office in Chennai, Tamil Nadu, India. We operate the website evergreensports.in and the Sports OS platform.

We are committed to protecting the personal data you share with us and to complying with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDP Act”) as applicable.

2. Data we collect

We collect only the data you voluntarily provide to us:

• Contact enquiries — name, email address, phone number, and message content submitted via our contact form.
• Sports OS platform accounts — name, email, phone number, date of birth, sport preferences, and profile information required to operate your account.
• Booking data — court, coaching session, and event booking history, payment records, and loyalty point transactions.
• Usage data — server logs, IP addresses, browser type, and pages visited, collected automatically for security and service improvement.

We do not knowingly collect data from children under the age of 13. If you believe we have inadvertently received such data, please contact us immediately.

3. How we use your data

We use your personal data to:

• Respond to your enquiries and provide customer support.
• Process court, coaching, and event bookings.
• Operate and improve the Sports OS platform.
• Send booking confirmations, reminders, and service notifications (via email or WhatsApp, where you have opted in).
• Calculate and credit loyalty points and rewards.
• Comply with our legal obligations and resolve disputes.
• Detect and prevent fraud, abuse, and security incidents.

We do not use your data for automated decision-making that produces legal or similarly significant effects without human review.

4. Legal basis for processing

We process your personal data on the following bases:

• Consent — when you submit a contact form or sign up for the Sports OS platform.
• Contractual necessity — to fulfil bookings and provide services you have requested.
• Legitimate interests — to maintain the security and reliability of our platform, and to improve our services.
• Legal obligation — where we are required to retain or disclose data by law.

5. Sharing of data

We do not sell, rent, or trade your personal data to third parties. We may share data only in the following limited circumstances:

• Service providers — trusted vendors who process data on our behalf (e.g. cloud hosting on AWS, email delivery via Amazon SES) under contractual data processing agreements.
• Payment processors — to the extent necessary to complete a payment transaction. We do not store full card numbers.
• Legal authorities — when required by applicable law, court order, or government authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, with advance notice to affected users.

6. Data retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Specifically:

• Contact form submissions — up to 12 months from the date of submission.
• Account and booking data — for the duration of your account and 7 years thereafter, in compliance with tax and financial record-keeping requirements.
• Server logs — up to 90 days.

7. Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no system is completely secure and we cannot guarantee absolute security.

8. Your rights

Under applicable Indian law, you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — request correction of inaccurate or incomplete data.
• Erasure — request deletion of your data, subject to our legal retention obligations.
• Withdraw consent — withdraw previously given consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal.
• Grievance redressal — raise a complaint with our Grievance Officer (see below).

To exercise any of these rights, email us at support@evergreensports.in. We will respond within 30 days.

9. Cookies & analytics

This website uses Google Analytics 4 to understand how visitors use our site (pages visited, traffic sources, device types). Google Analytics sets cookies to collect this data anonymously. We only load Google Analytics after you explicitly accept cookies via the consent notice shown on your first visit. If you decline, no analytics cookies are set and no tracking occurs.

You may withdraw your consent at any time by clearing your browser's local storage for this site. We do not use advertising, retargeting, or third-party marketing cookies.

10. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of our website or services after changes are published constitutes your acceptance of the updated policy.

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the name and contact details of the Grievance Officer are provided below:

13. Governing law & jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu, India.